Finding a good gift online today is a time-consuming undertaking despite - or perhaps even because of - the broad choice. On geschenkidee.ch customers can find gifts in an interactive and entertaining way in a short time that fit the person and the occasion thanks to their chatbot eedi.
We were commissioned by geschenkidee.ch to research the topic "Gifts" and to create the concept for the chatbot based on the research.
|Key Activities||User Research, Information Architecture (decision-tree design), Interaction Design, Prototyping, Usability Testing|
|Deliverables||Protoype, User Journeys, Information Architecture, Documentation of all conducted usability test and user interviews, Documentation for Visual Designers and Developers|
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