ZKB: eTrading Pro FX

Design an eTrading plattform for Foreign Exchange Traders that meets the requirements of professional traders.

We were called in by executing agency Divio to help the Zürcher Kantonalbank to reboot their custom eTrading plattform. The assignment was one of the most challenging parts of the project: the foreign exchange trading application «eTrading Pro FX».

We did the research, design and prototyping as well as the handover to visual designers and developers.
The focus was ease of use and a task driven approach that meets the needs of the various types of users. The plattform was designed in several iterations involving research, prototyping and user testing.

Client Divio AG on behalf of ZKB
Key Activities Stakeholder & User Workshops, Prototyping, Usability Testing, Specification
Status Released
Deliverables Prototype, User Stories, Documentation

The project started with pure user research where we would first gather insights into how users were working at the time. We held several workshops to learn about userneeds and tasks and continuously collected feedback on existing solutions (1).

We also collected exsisting ideas from management which they had expressed in wireframes (2). This helped us manage expectations and recognize inputs that had not been expressed in interviews.

The first phase of the design was relying on drawings (3) to quickly get a feel if we were headed in the right direction. Only then we would move on to a digital prototype.

Foreign exchange trading is a time sensitive business with quotes changing at a high pace. We built a dynamic, clickable prototype that would reflect how data changes as accurately as possible. This allowed us to focus on the users' interactions on a very detailed level.

We were able to design and test a prototype that behaved exactly how the users expected it. The key elements were using very realistic data and paying much attention to even the smallest details of the interactions.

All case studies

ZKB: eTrading Pro FX

ZKB: eTrading Pro FX

Design an eTrading plattform for Foreign Exchange Traders that meets the requirements of professional traders.

More on ZKB: eTrading Pro FX
Postfinance Mobile E-Finance

Postfinance Mobile E-Finance

Prototyping a role based experience for Postfinance's mobile E-Banking App

More on Postfinance Mobile E-Finance
ricardo.ch Mobile App

ricardo.ch Mobile App

Design a truly user centered shopping and bidding experience that makes the ricardo.ch app fun and easy to use.

More on ricardo.ch Mobile App

SpotMe Backstage

SpotMe Backstage

Research and design of all workflows and interactions for SpotMe Backstage, a tool to administer large scale events.

More on SpotMe Backstage
WWF Relaunch

WWF Relaunch

Development of a content strategy, information architecture and navigation system for the relaunch of wwf.ch.

More on WWF Relaunch
geschenkidee.ch Giftfinder

geschenkidee.ch Giftfinder

Research and design of a chatbot that helps users to find suitable gifts in an entertaining and simple way.

More on geschenkidee.ch Giftfinder

Further Work

Improving Conversion and User Experience
Website redesign and design of the client onboarding
Website redesign
Manpower HR Management
Improving search, registration and onboarding
AMAG Leasing
Redesign Online Leasing Workflow
Econoxx Metal Exchange
Design of a B2B marketplace for stainless steel and alloys
Paul Scherrer Institute
Website redesign
Improve Booking Workflow
Luzerner Synfonie Orchester
Website redesign
WIR Bank
Website redesign
Redesign the local.ch Customer Center
Swiss Life AG
Internal training plattform
SRF Schweizer Radio und Fernsehen
Usability Testing of the SRF PLAY App
Stiftung Mercator Schweiz
Intranet Strategy
VZ Vermögenszentrum
Cross Channel Publishing Strategy
Stiftung Stöckenweid
Website redesign
Kantonsspital Baselland
Intranet Redesign
KAG Freiland
Design of a B2C marketplace


Less A Mess GmbH
Limmatstrasse 123
8005 Zürich


+41 78 673 48 48